Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today

Your Role in Supporting Our Members:

As a Senior Financial Services Representative, you will leverage your communication skills as you effectively manage complex situations, problem solve and provide personalized advice. Member's complex inquiries will be satisfied in a timely manner and within established service standards. Financial Services Representatives will grow through your transfer of knowledge and expertise to assure member’s needs are met, thus helping Vancity redefine wealth consistent with branch objectives. You will also bring a solid knowledge of Vancity's policies, procedures, systems and software.

This is a Full-time, Permanent role located at Lonsdale Community Branch (Branch 72).



You will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

- Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved
- Identify and assess member/prospect needs to provide appropriate products, services and referrals
- Provide ongoing technical support to the service team (new and tenured) so that member experience standards are achieved
- Apply branch service standards and support adherence to policies and procedures
- Apply and support adherence to controls to meet compliance and security requirements and mitigate risk

You’ll Thrive Here If You Are:

- A problem solver – You have an analytical mind and can multi-task to come up with solutions.
- Tech-savvy – People often say you’re a quick learner and great with technology & systems and can provide technical guidance to others.
- A great communicator – You find it easy to get to know others and have great conversations.
- Ready for a challenge – You have a positive attitude and can work in a fast-paced changing environment.
- A natural leader – People often come and seek best advice from you and you enjoy giving feedback to others.
- Knowledgeable – you have advanced knowledge of the relevant Vancity policies, procedures, products and services.

What You’ll Bring to the Team:

- A High School Diploma – At a minimum, you have graduated high school and/or equivalent
- Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity

Extra Skills That Set You Apart:

- Cross training or past work experience in a leadership capacity
- Call center and branch experience
- Post S

📌 Senior Financial Services Representative (North Vancouver)
🏢 Vancity
📍 North Vancouver