- Greet patients warmly and professionally upon arrival, ensuring a positive first impression
- Manage multi-line phone systems to schedule appointments, confirm patient visits, and handle inquiries
- Maintain accurate patient records using electronic medical records systems such as Abeldent.
- Verify insurance information and assist with billing procedures
- Collect payments and process transactions accurately at the front desk
- Prepare and update patient charts, ensuring all medical and dental information is current
- Coordinate with dental staff to facilitate smooth patient flow and appointment scheduling
- Handle administrative tasks including data entry, filing, and correspondence
- Manage appointment reminders via phone or electronic communication tools
- Maintain a clean, organized front desk area in compliance with office protocols
Skills
- Proven experience as a Dental Receptionist or in a similar front desk role within a dental or medical office environment
- Proficiency with dental management software such as Abeldent experience with electronic medical records is a plus
- Robust knowledge of medical terminology relevant to dental practice operations
- Excellent communication skills, both verbal and written, with the ability to handle multi-line phone systems effectively
- Exceptional organizational skills with attention to detail in record keeping and appointment management
- Ability to work efficiently under pressure while maintaining professionalism and friendliness
- Prior experience working with insurance verification, billing, and payment processing is preferred
- Familiarity with office equipment and administrative procedures in a healthcare setting
This position offers an opportunity to be part of a dedicated team committed to providing exceptional patient care. We value professionalism, reliability, and a positive attitude in our staff members.