Overview

Duties

- Greet patients warmly and check them in upon arrival, ensuring a positive first impression
- Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages accurately
- Verify patient insurance information and update electronic medical records using systems such as Dentrix and Epic
- Prepare and organize patient files, ensuring all documentation is complete and up-to-date
- Assist with billing procedures, including processing payments and explaining treatment costs to patients
- Coordinate appointment scheduling with the dental team, balancing patient needs and provider availability
- Handle administrative tasks such as data entry, faxing, scanning, and maintaining a clean front desk area
- Educate patients on office policies, procedures, and post-treatment instructions as needed
- Maintain confidentiality of patient information in compliance with HIPAA regulations

Experience





- Previous experience as a Dental Receptionist or in a medical/dental office workplace is preferred
- Proficiency with dental practice management software such as Dentrix or Epic is highly desirable
- Strong knowledge of medical terminology relevant to dental care
- Experience working with electronic medical records (EMRs) and office equipment such as multi-line phone systems
- Excellent organizational skills with attention to detail and accuracy
- Ability to handle high-pressure situations with professionalism and courtesy
- Prior administrative experience in a healthcare setting is advantageous

This role offers an opportunity to be part of a dedicated healthcare team committed to providing outstanding patient care through efficient administrative support.

Pay: $19.30-$27.00 per hour

Benefits :

- On-site parking

Work Location: In person

📌 Dental Receptionist (St. Catharines)
🏢 The Dentist St. Catharines
📍 St. Catharines