The Medical Receptionist / Addiction Clinic Support Staff is a key frontline role supporting individuals receiving substance-use disorder treatment and recovery services. This position ensures respectful, confidential, and trauma-informed client engagement while supporting clinic operations, clinical workflows, medication-assisted treatment (MAT) coordination, and regulatory compliance.

The role requires professionalism, empathy, discretion, and the ability to work effectively in a fast-paced addiction-care setting.

Key ResponsibilitiesClient Reception & Trauma-Informed Care

- Welcome and support clients in a non-judgmental, respectful, and recovery-oriented manner :

- Respond calmly and compassionately to clients experiencing distress, withdrawal symptoms, or emotional challenges

- Maintain strict confidentiality of client health, treatment, and personal information

- Promote a safe, culturally sensitive, and stigma-free clinic environment

Appointment Scheduling & Clinic Flow

- Schedule intake appointments, follow-ups, physician visits, and counseling sessions
- Manage client flow to support medication dosing schedules and provider availability
- Coordinate closely with clinical staff to minimize wait times and disruptions

Administrative & EMR Support

- Complete and update client intake forms, consent documents,



and treatment records
- Maintain accurate data entry in the EMR system (e.g., PatientVu)
- Enter missed doses, Last Confirmed Doses (LCD), medication lists, and pharmacy coordination data
- Scan and upload medical, pharmacy, and lab documentation to client files

Medication & Clinical Coordination Support

- Support medication-assisted treatment (MAT) workflows (e.g., methadone, buprenorphine programs)
- Prepare and label urine drug screen (UDS) sample bottles following clinic protocols
- Monitor and document UDS testing as directed by clinical staff
- Assist with point-of-care (POC) testing when required
- Process lab results accurately and promptly, escalating concerns when needed

Safety, Compliance & Clinic Operations

- Respond appropriately to medical or behavioral emergencies following clinic protocols
- Ensure compliance with privacy legislation, clinic policies, and addiction-treatment standards
- Maintain cleanliness of clinic areas including reception, waiting rooms, consult rooms, washrooms, and entrances
- Support clinic audits, reporting deadlines, and operational task

Job Types : Full-time, Part-time

Pay: From $17.60 per hour

Expected hours: 20 - 30 per week

Work Location: In person

📌 Clinical Receptionist (Wikwemikong)
🏢 Recovery North
📍 Wikwemikong