Job Overview We are seeking a professional and customer-focused Service Advisor to join our Heavy Duty Mechanical team. The Service Advisor acts as the primary point of contact for customers needing vehicle maintenance or repairs, ensuring a seamless and positive service experience. This role requires excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service. Prior dealership or mechanic experience is highly valued, along with a solid understanding of automotive repair processes. The Service Advisor will coordinate between customers and technicians, recommend services, and upsell additional repairs when appropriate.

Duties

- Greet customers promptly and professionally upon arrival, establishing rapport and trust
- Listen carefully to customer concerns and accurately document vehicle issues
- Explain recommended services and repairs clearly, ensuring customer understanding
- Prepare detailed service estimates and communicate timelines effectively
- Upsell additional services or maintenance based on vehicle needs and customer preferences
- Handle cash transactions accurately and process payments efficiently




- Coordinate with technicians to prioritize repairs and ensure timely completion of work
- Follow up with customers post-service to ensure satisfaction and address any concerns
- Maintain accurate records of services performed, parts used, and customer interactions
- Assist in maintaining the cleanliness and organization of the service area

Skills

- Previous dealership experience or mechanic background is preferred, providing strong automotive knowledge
- Mechanical knowledge to understand vehicle repairs and maintenance procedures
- Excellent customer service skills with a friendly, professional demeanor
- Solid sales ability to recommend additional services through upselling techniques
- Effective communication skills to explain technical information clearly to customers
- Cash handling experience for processing payments accurately
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Knowledge of automotive repair processes enhances credibility and effectiveness in this role

Pay: $55,000.00-$75,000.00 per year

Benefits :

- Dental care
- Extended health care
- Vision care

Work Location: In person

📌 Heavy Duty Service Advisor (Calgary)
🏢 Flair Truck and Trailer Repairs
📍 Calgary