Work Term: Permanent

- Work Language: English

- Hours: 40 hours per week

- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

- Experience: 5 years or more

- Tasks :

- Give access to computer networks

- Report on the performance of computer systems and networks

- Respond to users experiencing difficulties with computer

- Consult user guides, technical manuals and other documents to research and implement solutions

- Provide advice and training to users in response to identified difficulties

- Collect, organize and maintain a problems and solutions log for use by other technical support analysts

- Supervise other technical support workers in this group

- Provide business systems, network and Internet support to users in response to identified difficulties

- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

- Perform Web-server backup and recovery operations

- Provide customer service





- Manage incidents

- Supervision :

- 5-10 people

- Certificates, licences, memberships, and courses :

- Cisco certified network associate

- Microsoft certified skilled (MCP)

- Network+ Certification

- Computer and technology knowledge :

- Android

- Linux

- Networking software

- Intranet

- Servers

- Word processing software

- HTML editing software

- Database software

- .NET

- C++

- MS Office

- Oracle

- Screening questions :

- Are you authorized to work in Canada?

- Are you willing to relocate for this position?

- Employment terms options :

- Early morning

- Evening

- Employment terms options :

- Weekend

- Financial benefits :

- As per collective agreement

- Other benefits :

- Free parking available

- On-site amenities

- On-site recreation and activities

- Other benefits

- Parking available

📌 User Support Technician (Bolton)
🏢 M AND M CARRIERS
📍 Bolton