Job Requirements Job Title: Senior Pega Smart Dispute Developer

Location:
PCS CA~TORONTO Years of

Experience:
7-10 Years Job Summary: We are seeking a Senior Pega Smart Dispute Developer with 7 years of hands-on experience to design, build, and maintain enterprise dispute and fraud processing applications using Pega PRPC and the Pega Smart Dispute framework. Responsibilities
• Design, configure, and enhance Pega case structures, workflows, business rules, data transforms, and user interfaces for debit/credit card disputes.
• Implement and manage REST/SOAP API integrations connecting Pega with core banking engines, payment processors, and card networks (Visa/Mastercard/Amex).
• Analyze complex business requirements and translate them into scalable, guardrail-compliant Pega solutions.
• Diagnose and resolve production issues, perform root cause analysis (RCA), and conduct performance tuning using Pega Tracer, Clipboard, PAL, and Splunk.
• Collaborate with business analysts, cross-functional engineering teams,



and QA in an Agile setting to ensure end-to-end delivery quality. Mandatory Skills
• Pega PRPC (8.x) & Smart Dispute Framework
- Expert (hands-on with Smart Dispute)
• Core Pega Artifacts (Flows, Case Management, Decision Rules, Data Pages)
- Expert
• Integrations (REST/SOAP APIs, Service/Connect Rules)
- Advanced
• Pega Diagnostic & Troubleshooting Tools (Tracer, Clipboard, PAL)
- Advanced Preferred Skills
• Payment Card Processing, Chargebacks, and Fraud Rules
- Banking & Financial Services domain knowledge
• SQL
- Relational Databases & SQL (Oracle / PostgreSQL)
• Core Java
- Core Java, Unix/Linux shell scripting, and web technologies (HTML/CSS/JavaScript) Qualifications Must possess a strong understanding of Pega Smart Dispute and related technologies, with a proven track record in delivering high-quality solutions in a fast-paced environment. Work Experience 7-10Years

📌 Pega Smart Dispute Developer (Toronto)
🏢 Virtusa
📍 Toronto