We are hiring a Resolution Specialist--Bilingual, Collections

Job Details

- Reporting To: Supervisor, Collections
- Full-Time/Part-Time: 12-month contract
- Salary Range: $43,000 - $53,000
- Posting Date: October 23, 2026
- Closing Date: November 13, 2026
- Hours of Work: 8:30 a.m. – 5:00 p.m.
- Grade: 6.5
- Office Location: Toronto, ON / Montreal, QC
- Great location Steps away from the main public transit station
- What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- *Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How you will contribute

- Investigation of delinquent accounts in assigned portfolio
- Collection/administration of portfolio
- Minimize exposure to monetary losses or damage to investors and corporate image
- Assist clients in budgeting and planning to correct existing and avoid future delinquency
- Assessment and collection of fees
- Review bankruptcy and consumer proposals and filing proof of claim when required
- Collection of common expenses, strata liens, tax and utility arrears




- Set up of arrears settlement payments
- Process new PAC information
- Provide credit ratings and mortgage verifications
- Collection of deficiency balances on discharged mortgages
- Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The experience you need

- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Team player who also works well independently
- Able to meet deadlines
- Competency in MS Office; capacity to learn new technologies/systems
- Shift work will be required
- Bilingualism (French, English) required – interactions with English-speaking customers or partners

Working Environment and Physical Demands Analysis

- Office workplace
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending

📌 Resolution Specialist--Bilingual, Collections (Toronto)
🏢 The SSI Group
📍 Toronto