Job Requirements Job Title: Senior QA Analyst

Location:
PCS CA~TORONTO Years of

Experience:
7-10 Years Job Summary We are seeking a Senior QA Analyst with over 7 years of experience in quality assurance, specializing in testing Pega Smart Dispute applications and credit/debit card dispute resolution workflows. The ideal candidate will be responsible for end-to-end test execution, functional validation, and payment network compliance across complex dispute and chargeback lifecycles. Responsibilities
• Design, develop, and execute comprehensive test plans, test scenarios, and test scripts for Pega Smart Dispute implementations.
• Validate complex dispute case management workflows, rule evaluations, accounting entries, and card network compliance (Visa, Mastercard, Amex).
• Perform backend and integration testing using REST/SOAP APIs to verify data flow between Pega, core banking systems, and payment processors.
• Identify, document, track, and verify software defects using defect management tools like Jira or HP ALM.




• Collaborate with Pega developers, business analysts, and product owners in an Agile environment to ensure requirement coverage and issue resolution. Mandatory Skills
• Pega Smart Dispute & Fraud Framework Testing
• Payment Processing & Chargeback Domain Knowledge
• Hands-on experience with RESTful API development and batch file-based interfaces
• Software Test Execution & Defect Management (Jira, ALM, Azure DevOps)
• SQL & Database Validation Preferred Skills
• Basic familiarity with Git, CI/CD pipelines, and GitHub Copilot for defect investigation
• Familiarity with Test Automation frameworks (Selenium, Tosca, or Pega Scenario Testing) Qualifications Must possess a robust understanding of QA methodologies and best practices, with a proven track record in the financial services domain, particularly in dispute resolution processes. Work Experience 710years

📌 Pega QA (Toronto)
🏢 Virtusa
📍 Toronto