Join Teleperformance - Where Excellence Meets Opportunity Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including in office and work-at-home programs, ensure flexibility and broad reach.
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role and Profile : Operations Supervisor
Advertised as: Digital Business Support Supervisor
Location: Onsite TPCA Waterloo
Reports to: Assistan t Operations Manager / Operations Manager
Contract: Regular, Full-time
Education: High School Diploma
Travel Requirements: No
For existing vacancy : Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
About the job
The Supervisor plays a pivotal role in developing and managing a team of agents, driving the achievement and surpassing performance goals in productivity, quality, end-user satisfaction, and client satisfaction. This position requires a blend of leadership, coaching, and operational oversight to ensure that all team objectives are consistently met.
This position is responsible for customer service and through various transaction types (inbound and chat) This position is responsible for supporting frontline (customer facing) coworkers by handling consult calls, escalations, team supervision and other related duties.
Compensation: Annual Base Salary of $48, 828
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Oversee and supervise a team of agents .
- Attend required training session for new information and training updates.
- Acquire and
📌 Digital Business Customer Support Supervisor (Alton)
🏢 Canada
📍 Alton
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