Job Summary The incumbent is an entry-level front line supervisor position responsible for meeting CN's service commitments by managing the day-to‑day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN's operating rules. The incumbent may also be an on‑call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day-to‑day operations of a 24/7 function.
Job Summary The incumbent is an entry-level front line supervisor position responsible for meeting CN's service commitments by managing the day-to‑day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN's operating rules. The incumbent may also be an on‑call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day‑to‑day operations of a 24/7 function.
Main Responsibilities Safety Orientation, Understanding, Compliance and Enforcement
Attend Front Line Supervisor Development Programs
Coach and train unionized employees on safe and productive work procedures
Improve safety compliance through regular observations, feedback and action on non-compliant behaviour
Ensure protected operations by monitoring accidents, incidents and employee injuries




Meet weekly and monthly safety observation targets and safety management plan objectives
Support the Transportation Manager and Assistant Superintendent during crossing accidents, incidents or injuries, including employee response, police coordination and site management until service is restored
Draft accident and injury investigation close-out reports
Support the Transportation Manager and Assistant Superintendent during dangerous goods incidents or leaks, liaising with the Dangerous Goods Officer to protect employees and the public
Train, audit and enforce Standard Operating Procedures
Participate in accident and incident investigations
Problem Solving and Decision Making Maintain teamwork and order among staff, contractors and internal clients by responding urgently to issues
Use CN operational data to improve asset utilization and service reliability; act within own territory and recommend network improvements
Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent
Develop recovery plans for service exceptions with RTC, the Transportation Manager and Assistant Superintendent
Oversee timely, accurate delay reporting and reduce Initial and Final Terminal Delay
Planning and Organizing Workload Work with Rail Traffic Control to manage train lineups, meets, ETAs and crew needs




Manage crew productivity against switching standards and recommend improvements
Track yard status, service commitments, inbound traffic and connections to reduce dwell and meet the service plan
Prioritize traffic movement across competing demands
Recommend cost control and asset utilization improvements in planning and implementation
Monitor and adjust customer service plans
General Leadership and Supervisions of both Union Workforce Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees
Conduct investigations per collective agreement and issue discipline with support from Transportation Manager or Assistant Superintendent as well as Labour relations
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
Process the administration leave of absence and time off requests (varies depending on location)
Performance Management, Training and Onboarding Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
Identify and coach performance deficiencies, and take action to build required behaviour
Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations
Working Conditions The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in vario

📌 Supervisor transportation (Vaughan)
🏢 Anonymous
📍 Vaughan