Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

- Experience: 2 years to less than 3 years

- Tasks :

- Respond to users experiencing difficulties with computer

- Consult user guides, technical manuals and other documents to research and implement solutions

- Provide advice and training to users in response to identified difficulties

- Collect, organize and maintain a problems and solutions log for use by other technical support analysts

- Provide customer service

- Manage incidents

- Personal suitability :

- Client focus

- Effective interpersonal skills

- Excellent oral communication

- Excellent written communication

- Initiative

- Organized

- Team player

- Ability to multitask

- Time management

- Screening questions :

- Do you have experience working in this field?

- Workplace information :

- Hybrid

- Work Term: Permanent

- Work Language: Bilingual

- Hours: 33 hours per week

📌 User Support Technician (Montreal)
🏢 Beeye
📍 Montreal