Description

The Warranty Manager** oversees all warranty related activities at Kia Canada with a focus on the company interests in policy adherence and cost management, and in dealer support and customer satisfaction. As the Manager, it is critically significant to lead a balanced approach with a focus on proactive actions in supporting our dealer partners to improve in their competency in managing warranty including the required training and tools. All resulting in fair and timely settlement of valid warranty claims.

- Warranty Manager reports to the National Manager, Service Operations . Position works with other key Kia and dealer functions as identified in the Roles & Responsibilities below.
- Responsibilities

**- Oversee Warranty Operations, including policies & procedures, cost management, dealer and company support for inquiries, claims assessment, prior approvals, and escalations.

- Warranty dealer communications, dealer counseling, process enhancements and systems,
- Actively manages key financial objectives based on set KPIs such as warranty cost per unit (CPU), warranty absorption cost (WA) and others as identified.
- Ensure strong reporting & analytics to manage department operations for efficiency, effectiveness, and performance. Includes meeting all reporting cadence monthly.
- Ensure Canadian-specific concerns and needs related to policies & procedures and systems are prioritized by Warranty teams in Korean and North American Headquarters.
- Represent Kia Canada in Regional and Global meetings/seminars remotely and in-person.




- Collaborate with key Kia functions including Technical Assistance Centre, Quality Assurance, Field Services, Regions (Field), Training and Regional/Global Warranty offices.
- Work with Kia dealer partners on an Executive level with advisory boards and committees, and individually in areas like counseling and training.
- Manage, coach and counsel staff team members plus support in personal development.

Skills / Knowledge / Experience / Education Required

**- Preferably post-secondary education relevant to position.

- Alternatively, Automotive Service Manager with minimum 5+ years’ experience.
- Corporate experience in Service Operations area including Warranty as desirable.
- Knowledge of service repair processes and best practices.
- Strong leadership skills and previous supervisory experience.
- Team player, with strong collaboration skills.
- Highly organized and focused on achievement of objectives.
- Change-agent and self-starter mindset.
- Project management skills, ability to manage multiple, concurrent priorities.
- Ability to deal with some ambiguity and demanding situations.
- Bilingual (French) would be a plus.

Physical Conditions

**- Occasional travel to other provinces and/or internationally. Estimated at 10%.

- Office setting and work-from-home hybrid model.

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Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will work with you to meet your needs.

📌 Warranty Manager (Mississauga)
🏢 KIA Motors
📍 Mississauga