Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the perks of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.
Role : Project Coordinator
Status : Full-Time, Permanent
Department : Customer Operations
Reports to : Manager - Contact Centre Training, Process & Projects
Location : Birchmount Office (Markham)
The person in this role will monitor and control project progress and support the Project Manager in achieving the objectives throughout the project lifecycle. Use knowledge and experience to anticipate project requirements,
take initiative in decision making and be able to pre-empt project issues while working independently from the Project Manager in relation to their assigned responsibilities.
Responsibilities :
- Maintaining and monitoring project plans, project schedules, change control, and budgets.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Deliver on assigned project tasks within agreed-upon time, cost, and quality parameters.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assisting with the identification of project risks and maintaining the project risk register.
- Ensure stakeholder views are managed towards the best solution.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
- Create a project management calendar for fulfilling each goal and objective.
Requirements :
- Post-Secondary education in an administrative or business-related discipline or equivalent in years of experience
- PMI Certification (CAPM or Specialist Designation) or equivalent (Asset)
- 2-3 years relevant experience in project coordination
- Experience within a call centre environment (Asset)
- Exceptional verbal, written and presentation skills.
- Ability to work effectively both independently and as part of a team.
- Ability to work on tight deadlines.
- High level of attention to detail, excellent follow-up skills and a commitment to maintaining confidentiality
Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.