Job Summary The Passport Case Support position is an Extend-A-Family Kingston Passport team member and reports directly to the Passport Program Manager. This position carries a caseload of Passport recipients and liaises with Passport program clients, their families and the centralized payment agency. The staff person is responsible for onboarding new recipients, participating in community education initiatives, answering questions, and maintaining connections with clients, families, and external stakeholders as identified by the Passport Manager and in compliance with Quality Assurance Measures (QAM) and Extend-A-Family Kingston’s Mission, Vision, and Values.

Position Duties and Requirements

- Answer calls, provide information, and direct calls to appropriate sources.
- Provide equitable, inclusive opportunities and services.
- Contribute to a working setting that respects people’s dignity, ideas and beliefs.
- Excellent oral and written communication skills.
- Proficiency in the use of computers,



databases and MS Office Applications.
- Flexibility, initiative and good judgement.
- Excellent interpersonal, organizational and time management skills.
- Tact, diplomacy and confidentiality are essential.
- Police Record Check - CPIC including Vulnerable Sector Screening.
- Proof of all required doses of a COVID-19 vaccine approved by Health Canada.T

Job Types : Full-time, Permanent

Pay: $50,285.00-$56,620.00 per year

Benefits :

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Kingston, ON K7K 3H4

Application deadline: 2024-12-01 Expected start date: 2024-12-16

📌 Passport Case Support (Kingston)
🏢 Extend-A-Family Kingston
📍 Kingston