Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.

At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Service Receptionist to join our team at Ogilvie Subaru.

At Ogilvie Subaru, we’re a tight-knit, collaborative team that genuinely supports one another. Your ideas are valued, your contributions are recognized, and you’ll have every chance to grow your career. It’s a workplace where you can thrive - both personally and professionally.

Responsibilities

- Record all service customer invoices in an Excel spreadsheet.
- Submit daily receipts to the accounting department.
- Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation.
- Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles.
- Perform various tasks to support the service and sales departments.
- Answer calls for both service and sales departments, directing them to the appropriate person or taking messages as needed.




- Assist in scheduling service appointments in XTime
- Follow up with service customers a day or two after their service to gather feedback and document it.
- Address any issues or complaints by bringing them to a service advisor or manager for resolution.
- Log all call details and customer feedback in the Excel spreadsheets.
- Monitor customer survey responses and scores on InMoment.
- Create two daily reports on CSI survey scores for management using the CSI Daily report Excel spreadsheets.
- In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.

Qualifications

- Previous experience in an administrative role
- Deep passion and interest in human centered customer experiences
- High attention to detail and able to work with mínimal supervision
- Comfort working with all levels of staff and customers
- Strong verbal and written skills and proficiency in English

Proficient in Microsoft Office Applications (Excel, Word, Outlook)

Pay: $18.00 per hour

Benefits :

- Extended health care
- Paid time off

Education :

- Secondary School (preferred)

Experience :

- Customer Service: 2 years (preferred)

Language :

- French (preferred)
- English (required)

Work Location: In person

📌 Administrative Receptionist (Gloucester)
🏢 Ogilvie Subaru
📍 Gloucester