Business Operations Manager

Doormate Services Inc. | Greater Vancouver, BC

Salary: $80,000 per year

$75, 000–

Job Type: Full-Time, Permanent

Location: Burnaby, BC | Primarily On-Site

About Doormate:

Doormate Services Inc. is a family-owned business specializing in residential and commercial

door installation, repairs, and hardware services.

We are looking for an experienced, organized, and motivated Business Operations Manager

to take ownership of our daily office operations, coordinate our team of field employees, and

ensure our customers receive exceptional service.

This is a hands-on leadership opportunity for someone with direct experience in the door,

hardware, locksmith, or closely related industry who enjoys problem-solving, working

independently, and keeping a busy service business running smoothly.

The Role

Working directly with ownership, you will be responsible for managing the day-to-day

administrative and operational needs of the business.

You will be the central point of contact for customers, technicians, and suppliers, ensuring jobs

are organized, scheduled, supplied, and completed efficiently.

Key Responsibilities

● Customer Service: Handle incoming calls, emails, customer inquiries, quote follow-ups,

and service requests.

● Estimating & Quotes: Prepare and coordinate estimates, quotes, and work orders

using your industry knowledge.

● Scheduling & Job Coordination: Schedule installations and service calls, coordinate

technicians, and track jobs through completion.

● Team Management: Oversee daily assignments, support field employees, and ensure

clear communication and accountability.

● Purchasing & Inventory: Order doors, hardware, and materials; manage supplier

relationships and track inventory.

● Invoicing & Administration: Prepare invoices, follow up on outstanding payments,

maintain records, and manage daily office administration.

● Operational Improvements: Identify opportunities to improve efficiency, customer

service, and business processes.





● Business improvement: Work with the owner and business consultant to improve the

growing business

What We're Looking For

Required Qualifications

● Minimum 3 years of experience in the door, architectural hardware, locksmith, or

closely related installation/service industry.

● Fluent in English and strong communication and teamwork skills

● Strong working knowledge of doors, frames, hardware, and installation or repair

processes.

● Experience with estimating, scheduling, purchasing, customer service, or service

coordination.

● Ability to independently manage multiple responsibilities in a fast-paced environment.

● Excellent organizational, communication, and problem-solving skills.

● Confidence using computers, spreadsheets, and business management software,

including AI.

● A proactive, dependable, and hands-on approach to work.

Preferred Assets

● Previous experience coordinating or managing field technicians.

● Experience with invoicing, inventory management, and supplier relationships.

● Previous experience in a service management or operations leadership role.

Above all, we value industry knowledge, initiative, reliability, and the ability to take

ownership of daily operations.

Why Join Doormate?

● Competitive salary: 80,000 annually.

$75, 000–$

● Meaningful responsibility: Play a key role in the daily success of an established local

business.

● Small-team environment: Work directly with ownership and a dedicated team of skilled

technicians.

● Opportunity to make an impact: Bring your experience, ideas, and organizational skills

to improve operations.

● Long-term chance: Grow with a family-owned business that values initiative and

practical solutions.

How to Apply:

If you have experience in the door and hardware industry and enjoy managing operations,

coordinating people, and delivering excellent customer service, we would love to hear from you.

Please submit your résumé and a brief introduction outlining your relevant industry experience

and the types of operational responsibilities you have managed

📌 Business Operations Manager (Burnaby)
🏢 Doormate Services
📍 Burnaby