Role- Title / Designation Lead Support Analyst

Domain Experience Media

Employment Type Contractor

Location Canada Remote

Experience Required 10 + Years

Must have Skills :

- MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).

Good To Have Skills:
- SQL / Oracle PL/SQL.
- Solid understanding of technology.
- Undergraduate Degree should be fine.

Job Description:

- Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
- Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
- Competency in relational database structures, particularly SQL and Oracle PL*SQL.
- Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now,



Jira or other ticket management software.
- Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
- Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
- Very solid results with people and thought leadership skills.
- Strategic, innovative thinking and vision.
- Strong business acumen.
- Excellent analytical skills.
- Excellent organizational skills with particular attention to detail.
- Ability to work independently in a fast-paced environment.
- Ability to learn new skills and concepts quickly.

Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus

📌 Lead Support Analyst (Canada)
🏢 Tekaccel
📍 Canada