The SRE will focus on ensuring reliable, resilient systems through task automation, observability, incident response, and problem elimination, while also participating in production-side operations and on-call rotations.

KEY RESPONSIBILITIES
- Deliver improvements to maximize system availability and performance through optimized and automated operational tasks.
- Collaborate on the development of operational tools, problem management, and architecture reviews.
- Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment.
- Explore and implement observability practices including metrics, logging, tracing, and alerting to measure product reliability.
- Participate in on-call rotation with global team members, ensuring responsiveness during agreed hours.
- Contribute to documentation of ServiceNow instances and related dependencies.
- Identify and prioritize technical debt impacting client satisfaction or operational efficiency.
- Provide feedback on policies and procedures to enhance SRE and operational practices, improving safety and efficiency. REQUIRED QUALIFICATIONS
- 7+ years of experience in software development, infrastructure, or system administration.




- Proficiency in at least one programming language (e.g., Python) or ServiceNow administration/development experience.
- Strong oral and written communication skills.
- Proven ability to establish effective relationships with colleagues and collaborate on successful delivery.
- Dependable team player with demonstrated commitment to client service.
- Ability to respond appropriately during technical emergencies such as outages.
- Willingness to participate in on-call rotation. DESIRED QUALIFICATIONS
- ServiceNow administration or development experience (can be acquired on the job with training).
- Experience with SQL databases, APIs, and web infrastructure.
- Familiarity with chatbot technology and on-call escalation incident management.
- Strong interest in reliability, resilience principles, and SRE practices. WORKING CONDITIONS
- Global team collaboration across multiple time zones.
- Production-side operational responsibilities with occasional on-call duties.
- Rapid-paced environment requiring adaptability, problem-solving, and continuous improvement mindset.

📌 Engineer - Site Reliability (Montreal)
🏢 Compunnel
📍 Montreal