Lead customer experience strategy at PAL Airlines across Quebec operations, applying operational excellence and bilingual French-English communication. As Director, Customer Service, you will shape service standards across the Quebec network. The role combines senior leadership, airport operations, stakeholder relationships, and continuous improvement. You will guide customer service excellence while supporting protected, seamless travel experiences for customers and employees.

Key Responsibilities
- Develop customer service vision, strategy, and roadmap
- Lead Quebec station teams and service delivery
- Drive performance through goals, KPIs, and accountability
- Collaborate with operational departments and stakeholders
- Champion safety,



compliance, audits, and corrective actions

Requirements:
- Senior leadership experience in aviation or related industries
- Success leading multi-site teams and service excellence
- Experience managing performance, budgets, and resources
- Exceptional communication and relationship-building skills
- French and English bilingualism is required Bring customer experience leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.

📌 Director Customer Experience Aviation (Quebec City)
🏢 PAL Airlines
📍 Quebec City