Section: Patron Experience
Division: Greater Sudbury Public Library
Department: Office of the Chief Administrative Officer
Initial Reporting Location: Chelmsford Public Library and Citizen Service Centre
Job Status: Limited Regular part time position
Estimated Probable Duration: Seven (7) Months (may be extended)
Number of Vacancies: 1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: Up to 48 hours bi-weekly
Shift Work Required: Yes (days, evenings and weekends)
Range of Pay: Group 9 - $30.49 to $36.07 per hour
The start date will follow the selection process.
Main Function: Respond to citizen inquiries regarding municipal services, programs and hours of operation; receive payments and balance revenue receipts, circulate library materials and provide reader service; distribute and/or process documents; perform data entry, in support of quality customer service.
Characteristic:
Under the general supervision of a Manager of Citizen Service Centres and the day-to-day direction of a Citizen Service Centre Lead.
Duties:
- Provide promotional and/or informational material/forms regarding municipal services, assist customers in completing forms.
- Direct customers to appropriate department for specialty services (e.g. business licence, planning services).
- Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, repairing damaged books, sorting and shelving materials and reading and dressing shelves.
- Provide reader service.
- Receive and process registrations, licence applications, lottery reports, fees, cemetery plots/niche units, and facility bookings as directed.
- Receive revenue, imprint