Title: Support Delivery Lead / Technical Lead
Location: Toronto, ON - Hybrid (2-4 Days WFO)
Duration: 12 months

Pay Range: C$C$53 INC

Experience Required: 8-10 yrs
Skills: Unix Shell Scripting and text processing tools
Role Descriptions: "Production Support & Incident Managemen
tOwn L1/L2 production support for web applications| internal and external client facingAct as primary escalation point for critical production incidents (P1/P2)Lead incident triage| resolution| and communication with stakeholdersEnsure SLA adherence and timely issue resolutionCoordinate on-call support and support rotationsRoot Cause Analysis & Problem ManagementPerform root cause analysis (RCA) for recurring or major incidentsDrive permanent fixes and preventive actionsMaintain problem records and track remediation progressIdentify systemic issues and recommend platform improvementsRelease & Change ManagementSupport production deployments and release validationReview change requests for production readinessCoordinate with Solution teams during releases as requiredEnsure rollback plans and post-deployment verificationApplication and Platform ManagementMonitor platform health| integrations| and integrityKnowledge of SRE tools like Dynatrace| Elk| and PagerDutyTroubleshoot issues related to:oWeb Application deployed on Windows and Linux ()oIntegrations (REST/SOAP APIs| middleware| RDBMS)oUser Security| Certificates| authentication| and authorization issuesEnsure compliance with best practicesStakeholder & Team LeadershipAct as face of delivery team for Service Requests and adhoc business support activitiesProvide explicit status updates during incidents and outagesMentor and guide support analystsDrive continuous improvement in support processesDocumentation & GovernanceMaintain runbooks| SOPs| and knowledge articlesImprove monitoring| alerting| and automationSupport audits| compliance| and governance standard"

Custom Fields:
Name: Work Assignment Location
Value: Hybrid

Name: Child
Value: IS-BFSI-Canada-2-Group1

Name: Work Location CDF
Value: ~TCCI Canada Corporate~

Name: Requisition ID
Value: 10960645

Name: Type of Asset
Value: None

Name: Assets
Value: None

Name: Business Vertical
Value: CL-BFSI Americas 2

Name: Parent
Value: IS-BFSI-Canada-2-Parent

📌 Support Delivery Lead / Technical Lead (Toronto)
🏢 Artech Information Systems
📍 Toronto