Position Summary

The Parts Department Supervisor is responsible for the overall leadership, organization, and operational setup of the parts department. This role is accountable for establishing inventory control standards, implementing parts categorization and stocking strategies, developing safety stock levels, supporting ERP system setup, and ensuring accurate inventory processes that support service, sales, and rental operations.

Key Responsibilities

Site Setup & Operational Development

- Lead the complete setup and commissioning of the parts department.
- Develop and implement parts department layout, bin locations, storage systems, and warehouse organization standards.
- Coordinate initial inventory loading, receiving, labeling, and stocking activities.
- Establish inventory workflows and standard operating procedures (SOPs).
- Support facility planning to optimize workflow efficiency, inventory access, and material handling.
- Collaborate with branch leadership on operational readiness plans and timelines.
- Coordinate with vendors and internal stakeholders.

Inventory Control & Management

- Establish and maintain inventory control processes to ensure accuracy and accountability.

- Develop and maintain:

- Minimum / maximum stocking levels

- Safety stock parameters

- Reorder points

- Inventory categorization structures

- Cycle count schedules

- Analyze inventory usage trends and demand forecasting.

- Monitor inventory turns, obsolescence, dead stock, and fill rates.

- Implement processes to reduce stock discrepancies and improve inventory accuracy.

- Conduct regular cycle counts and annual physical inventory counts.

- Investigate and resolve inventory variances and transaction errors.

- Ensure proper inventory valuation and reporting standards are maintained.





Parts Categorization & System Structure

- Develop structured inventory category and class systems.

- Standardize:

- Product groups

- Vendor classifications

- Equipment model linkage

- Fast-moving vs slow-moving inventory

- Critical parts identification

- Maintain accurate master data including:

- Part descriptions

- Supersessions

- Units of measure

- Pricing

- Vendor lead times

- Barcode standards

- Support ERP and inventory management system optimization.

ERP & Process Implementation

- Assist in optimization of IntelliDealer ERP system.
- Ensure accurate inventory setup and transaction flow within ERP system.
- Develop receiving, transfer, and issue procedures.
- Support integration between parts, service, rental, and purchasing departments.
- Assist with development of reporting dashboards and KPI tracking.

Purchasing & Vendor Management

- Monitor supplier performance and lead times.
- Coordinate replenishment purchasing activities.
- Negotiate stocking agreements and return programs where applicable.
- Ensure critical inventory availability while minimizing excess inventory investment.
- Work closely with suppliers on forecasting and stocking optimization.

Leadership & Team Development

- Supervise parts personnel and warehouse staff.
- Train employees on inventory procedures, ERP systems, and operational standards.
- Promote a culture of accountability, accuracy, and customer service.




- Establish performance expectations and operational KPIs.
- Support cross-functional collaboration with service, sales, rental, and operations teams.

Customer Service & Operational Support

- Ensure timely support for internal and external customers.
- Coordinate urgent and critical parts sourcing activities.
- Support uptime initiatives for service and rental operations.
- Improve response times and parts availability metrics.
- Assist technicians and operations teams with parts identification and sourcing.

Key Performance Indicators (KPIs)

- Inventory accuracy percentage
- Fill rate performance
- Inventory turns
- Obsolescence levels
- Stockout frequency
- Cycle count completion rate
- Receiving accuracy
- Order fulfillment time
- Gross margin performance
- Safety stock compliance

Qualifications

Education

- Diploma or degree in Supply Chain, Business, Operations, or related field preferred.

Experience

- 5+ years experience in parts operations, inventory control, or warehouse leadership.
- Experience in heavy equipment, construction equipment, agricultural equipment, trucking, or industrial distribution environments preferred.
- Experience setting up new facilities or inventory systems considered a strong asset.
- Strong ERP system experience required.

Required Skills & Competencies

- Strong inventory management and analytical skills
- Advanced ERP and inventory software knowledge
- Leadership and team management capabilities
- Process improvement mindset
- Robust organizational and planning skills
- Ability to manage multiple priorities and deadlines
- Excellent communication and problem-solving abilities
- Strong understanding of warehouse operations and logistics
- Proficiency in Microsof

📌 Parts Supervisor (Innisfil)
🏢 RTI EQUIPMENT SOLUTIONS
📍 Innisfil