At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.
As a SAP consulting generalist at PwC you will focus on providing consulting services across various SAP applications to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
The Opportunity:
As a Managed Services Service Delivery Manager (Bilingual FR/EN) unlock your potential and embrace the chance to drive meaningful outcomes thatll elevate your career. You will be responsible for managing the daily operations of one or more managed services contracts (Application infrastructue AI) ensuring ITSM norms are met.
You will be interacting with individuals of varying titles and skill sets as well as with the consulting service groups. This position is fast paced and growth-oriented and you will be part of a hardworking team that encourages career development collaboration and work-life balance. Responsibilities include but are not limited to:
- Ensure day-to-day service delivery meets or exceeds customer expectations and SLAs including: active management of tickets; timely resolution of issues; leading team huddles to ensure work is progressing and management of hours worked.
- Motivates and mentors the delivery teams to deliver outstanding customer service and adhere to defined processes and workflows.
- Communicate issue status including progress updates and ticket closure.
- Identify and manage performance metrics in support of achieving Service goals and organizational strategies.
- Work with clients and internal specialists to develop a backlog that is prioritized according to client requirements.
- Monitor and manage ticket dashboards to ensure workloads are balanced and onshore and offshore percentages are maintained.
- Facilitate escalation and collaboration between client leads staff members and 3rd party partners.
- Understand and manage project financials and the client contract including any potential change requests.
- Manage client transition/onboarding activities.
- Work with project teams to facilitate the transition between project and support.
- Develop tools and process to help grow the Application Managed Services teams.
What Youll Bring:
Your skills knowledge and experiences are what set you apart. Heres what we look for:
- 6 years working in a technology environment.
- Experience working in a consulting setting and within a Managed Services environment including service quality oversight billing and changes with the client.
- Relevant work experience including end user support and experience with managed services. Experience working with front office applications.
- Knowledge of ITIL support processes and experience in applying them to the operation of support services.
- Experience defining and improving processes holding people accountable and preparing and presenting performance metrics to leadership.
- Proven leadership with a demonstrated ability to motivate a team to provide innovative solutions that deliver excellent customer service.
- Ability to translate and articulate complex issues in an easy to understand manner.
- Certification(s) Preferred: ITILv3 or v4 Foundations Certification. Familiarity or certification in one or many of the Following ITIL DevOps COBIT ou des technologies Workday Salesforce Oracle Microsoft Cisco etc.
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $112400 - $162400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary is determined by your skills experience qualifications and work addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why youll love PwC
Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Métis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening AI Fluency AI-Human Collaboration Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Digital Tooling Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion 26 more
Desired Languages (If blank desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date
October 23 2026
Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.
Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:
Manager
📌 Managed Services, Service Delivery Manager (Bilingual FREN) (Montreal)
🏢 Pricewaterhousecoopers
📍 Montreal
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