THE BEST OR NOTHING.

At Three Point Motors, delivering an exceptional ownership experience begins with outstanding customer service. We are looking for a friendly, organized, and customer-focused individual to join our team as an Assistant Service Appointment Coordinator.

This is an excellent opportunity for someone who enjoys working with people, thrives in a quick-paced environment, and takes pride in creating a positive customer experience. Automotive experience is an asset, but not required. We are looking for someone with great communication skills, strong attention to detail, and a willingness to learn.

About the Role

As an Assistant Service Appointment Coordinator, you will be one of the first points of contact for our service clients. Working closely with the Service Appointment Coordinator and service department team, you will help ensure appointments are booked efficiently and customers receive the highest level of care.

Key Responsibilities

- Answer incoming service appointment calls in a professional and friendly manner.
- Contact clients whose vehicles are due for maintenance and assist them with scheduling service appointments.
- Reconnect with inactive clients and encourage them to return for service.
- Review vehicle maintenance schedules, service history, recalls, and recommended maintenance requirements.
- Coordinate service appointments, transportation needs, and loaner vehicle availability.
- Work closely with service advisors and technicians to ensure appointments are scheduled appropriately.
- Assist customers with connected vehicle services and technology features when required.
- Maintain accurate customer records and appointment information.
- Deliver an exceptional customer experience during every interaction.

Why Join Us?

At Three Point Motors, we have built long-standing relationships with generations of vehicle owners.



Our team is passionate about delivering outstanding service and creating meaningful customer relationships.

You will work alongside a supportive and experienced team that values professionalism, teamwork, and customer satisfaction.

What We're Looking For

The ideal candidate:

- Enjoys speaking with people and providing excellent customer service.
- Communicates confidently and professionally over the phone.
- Is comfortable making both inbound and outbound calls.
- Has strong organizational and multitasking abilities.
- Pays close attention to detail and follows through on commitments.
- Is comfortable using computers, scheduling software, and customer databases.
- Maintains a positive and professional attitude.
- Works well independently and as part of a team.

Previous experience in customer service, appointment scheduling, hospitality, reception, or automotive service would be considered an asset, but we are willing to train the right person.

What We Offer

- Full-time Monday to Friday schedule.
- Weekends off.
- Competitive compensation.
- Comprehensive benefits package.
- Paid vacation entitlement.
- Ongoing training and career development.
- Supportive team environment.
- Opportunities for growth within the organization.
- Employee discounts and additional company perks.

Build Your Career With Us

If you are passionate about customer service, enjoy building relationships, and want to be part of a professional and welcoming team, we would love to hear from you.

Apply today and tell us why you would be a great addition to our team.

Three Point Motors
Proud member of the GAIN Group of Companies.

GGL

Pay: $45,000.00-$60,000.00 per year

Benefits:

- Company events
- Dental care
- Life insurance
- Paid time off
- Vision care

Experience:

- Customer service: 2 years (preferred)
- appointment scheduling or calendar management: 2 years (preferred)
- handling high volume of incoming telephone calls: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Assistant Service Appointment Coordinator (Victoria)
🏢 GAIN Group of Companies
📍 Victoria