About us:

At Tall Tree, you’ll join an award-winning clinic focused on exceptional integrated healthcare. We’re a diverse team that is endlessly nerdy— we love learning, teaching, and keeping up to date with the latest research. We’re the most multidisciplinary and comprehensive team in private healthcare in BC; we put each client at the center of this with our goal to match everyone with the right clinician or team of clinicians. We take pride in our passionate clinicians, inspiring and uplifting facilities, high-quality health services, and exceptional customer service. We’re committed to delivering healthcare in the best possible way— and we have a singular culture of respect, warmth, curiosity and enthusiasm that makes being a part of the Tall Tree team something to be truly proud of.

As an employer, we aim to be the top choice in healthcare in BC. We want to be the only place you'd want to work. Our workplaces are amazing, both physically and socially, and we offer all the usual perks. But we also invest hundreds of thousands of dollars in education for our team every year. We believe that when our team members are happy and engaged, they're better equipped to deliver exceptional patient care.

About the role:

As a Care Navigator at Tall Tree, you are the key contact for each patient in their healthcare journey. You help patients find the best care for their issue, connect them with the right clinician and service, and provide ongoing support with the rest of the team to help them achieve their goals. You'll leverage your deep knowledge about our services, and external services and resources to ensure every patient gets the support they need.





Care Navigators are experts in transforming potential patients into booked patients; You make the patient experience delightful, effective, easy, and consistent - you are the glue that connects the administrative and clinical aspects of care Ultimately, you facilitate Tall Tree’s mission to do healthcare the way it should be done.

We're looking for someone part-time for July-August, and then have a full time, permanent position open beginning in September, with shifts from Monday through Friday.

As a Care Navigator at Tall Tree, you will be focused on:

- Care navigation : matching patients with the services and clinicians they need, and ensure they get complete care (with a treatment plan and other referrals they need).

- Funding, Billing, and Accounts Receivables: booking, scheduling, billing, invoicing, and all the day-to-day administrative tasks it takes to keep the clinics running smoothly. You’ll help support clinicians with treatment plan deadlines and funding submissions while maintaining clear communication with patients about funding statuses.

- Delivering Exceptional Service: you’ll welcome patients warmly and professionally, answer questions about services and staff, and go above and beyond to meet their needs.

- Proactive Problem Solving: You’ll address patient inquiries and concerns promptly,



resolve complaints with timely and thoughtful decisions, and collaborate with the Patient Experience Manager as needed, demonstrating creativity and independence in problem-solving.

- Scheduling and Appointment Management: You’ll manage patient appointments using Jane EMR, optimize clinical schedules, coordinate waitlists and cancellations, and ensure patients are booked for their full treatment plans. You’ll take ownership of proactively communicating with patients regarding funding eligibility and making necessary scheduling adjustments.

We’re looking for:

- Relevant education: undegraduate training in a healthcare domain is an asset

- Proficiency with computers and software including Google Workspace, Microsoft Office, and slack

- Experience with Jane Practice Management or similar EMR software.

- Someone who thrives in a fast-paced environment. We’re looking for someone able and willing to go above and beyond to perform essential functions and manage multiple competing demands with grace and ease.

- Interest and passion for working within a team, collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work workplace are a must.

- Two years of recent related experience in a healthcar e setting, or an equivalent combination of education, training, and experience. Experience working in an integrated healthcare setting is an asset.

- Awareness and understanding of the different options available to patients seeking care from allied health professionals.

- Customer service or sales experience (e

📌 Care Navigator (Canada)
🏢 Tall Tree Health
📍 Canada