Job Description

The Service Manager leads the Coffee, Water Filtration, Micro Market and/or Vending assets, processes, and service technician work group, as applicable.

The Service Manager leads the Coffee, Water Filtration, Micro Market and/or Vending assets, processes, and service technician work group, as applicable. Responsibilities include assigning work orders, supervising equipment preparation for deployment, scheduling service for equipment and assets, and managing service-team performance to strengthen key business service metrics and client retention. The role ensures prompt, pleasant, and complete service through proactive asset servicing and responsive service calls, helping reduce repeat calls and ensure appropriate equipment is deployed to clients. The Service Manager supports the Service STARS culture and safety leadership within the Market Center to promote a positive workplace. The role requires some knowledge of diagnosing, repairing, refurbishing, and installing equipment, as well as the ability or experience to work in support systems, including Salesforce or other operating systems.

Job Responsibilities

- Manage the service technician workforce that installs, repairs, and replaces equipment, and ensure work is completed.
- Lead service-team training, coaching,



and performance management, and maintain all required business and personnel records.
- Schedule, manage, and monitor employees' daily workload, including preventive maintenance, water filter/UV exchange schedules, and service tickets; supervise completion of scheduled service and drive improvement in repeat-call and completion-time metrics.
- Complete one ride-along per quarter for each technician.
- Attend key installations to provide support and training and help ensure a flawless start for recent clients.
- Manage and ensure accurate completion of service-call responses through the Salesforce dispatcher.
- Manage the asset creation and approval process and queue in Salesforce.
- Monitor and order parts inventory and, where applicable, equipment; communicate inventory levels with management and sales teams to align current needs and forecast future requirements.
- Work with the sales team to coordinate equipment demonstrations, installations, service moves, and repairs for prospective and current clients.
- Manage inventories, including parts and accessories.
- Coordinate third-party equipment installation, repairs, and service needs.
- Adhere to National

📌 Service Manager (Delta)
🏢 Aramark Canada
📍 Delta