Location: Ontario
Reports To: Vice President, Operations
This is a new position
Salary Range: $85,000 – $100,000 Strive offers a flexible work environment including a hybrid working arrangement. Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction. Our mission is simple: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence. THE ROLE We are seeking a Manager, Collections and Default Operations with deep expertise in sub-prime and alternative lending to manage delinquent mortgage accounts across the collections and default lifecycle. This role is responsible for early, mid and late-stage delinquencies, borrower engagement, workout arrangements, and legal recovery portfolio risk mitigation.



The ideal candidate brings solid knowledge of mortgage enforcement, borrower management, risk mitigation, and default administration.

YOUR CONTRIBUTIONS Team Leadership & Performance Management

- Lead, coach, and develop the collections and default operations team to achieve performance and service level targets
- Establish and monitor KPIs including delinquency rates, roll rates, cure rates, and recoveries
- Conduct performance reviews, training, and ongoing coaching
- Build a high-performance, accountable, and customer-focused culture

Collections Strategy & Execution

- Oversee end-to-end collections across all stages of delinquency
- Develop and implement strategies to reduce arrears and optimize recovery outcomes
- Ensure consistent borrower outreach across communication channels
- Drive effective

📌 Manager, Collections and Default Operations (Toronto)
🏢 Strivecapital
📍 Toronto