Job Description
Customer Service Representative
- Assistance Services $22.42/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly setting that encourages personal and professional development? We would love to meet you As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like?
• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for?
• College diploma or equivalent




• Experience in customer service, telecommunications and/or claims assistance
• Excellent communications skills in English
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer
you
• Global Excel offers more than a position;
•

We offer
a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun. To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:

📌 Customer Service Representative (Windsor)
🏢 Global Excel Management
📍 Windsor