The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts.
The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, specializing in at least one of three particular disciplines: Network Security, Information Security and or Endpoint Security. The Sr. Specialist provides both technical and process mentorship in these areas to Analysts and Sr. Analysts. The Sr. Specialist continues to develop a platform of technical expertise.
What you will do
Service Delivery – 50% job weight
- Deliver tasks on time and with minimal or no supervision
- Monitors and resolving second-level support requests accurately and timely.
- Escalates unresolved issues to senior team members and/or manager(s)
- Develop, tune, and optimize security use cases, SIEM rules, and detection mechanisms across diverse client environments.
- Lead complex or Tier-3 security incident investigations, coordinate containment strategies, and provide expert remediation guidance.
- Performs security analytics and provides timely summarized findings and recommendations to clients
- Conduct vulnerability assessments, review threat intelligence feeds, and prioritize risk mitigation recommendations for discussion with clients.
- Lead and conduct hypothesis-based threat hunt across clients’ environments.
- Build custom AI agents within SIEM/EDR for autonomous incident investigation and response.
- Configure and administer SIEM and EDR platform for optimization
- Performs root cause analysis and collaborate with Consultants and Analysts to solve repetitive system performance or configuration problems
- Provide technical knowledge