Summary of the Role

The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth. You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping/receiving, VMI, Counter Sales (where applicable), and more. This role is pivotal in supporting the company’s strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability. This position reports to the District Manager.

Responsibilities

- Operational Leadership: Plan, schedule,



and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable).
- Oversee facility operations and ensure alignment with strategic company goals.
- Drive productive daily execution of orders, inventory, and delivery processes.
- Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
- Customer Service & Sales Support: Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints.
- Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards.
- Support

📌 Branch Manager (Saskatoon)
🏢 Branham
📍 Saskatoon