Looking for a job where you can contribute to the sum of human happiness and truly make a difference? Join us We're crafting a purposeful, happy and vibrant seniors' community where our residents and employees flourish together. The Waterford has been a respected leader in senior living in South Delta since 2002, offering both independent living and private long-term care. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in South Delta and Langley. WHO ARE YOU? You want to work for a company that sees people of all ages as valuable individuals, not just numbers, clients or patients. Your values include:
• Acting with respect to people of all ages, but especially older adults
• Providing elevated customer services that put seniors’ needs, comfort, and dignity first
• Being a supportive and collaborative team member who contributes your skills and knowledge to create purposeful, happy and vibrant senior communities.
• Leading the way by taking initiative, always improving, and bringing positivity to work with you every day. WHY JOIN OUR TEAM
• Competitive wages
• Flexible schedules
• Discounted employee meals
• Career growth and development opportunities
• We’re locally owned and operated Shifts: 7:00am
- 3:00pm or 3:00pm
- 11:00pm Education & Experience
• Two (2) years of hospitality, customer service or office experience, with a preference for previous experience working with older adults.
• Demonstrated computer and software skills, including proficiency using Google Workspace. Basic accounting skills, knowledge of the Yardi platform an asset.
• Current Level 1 First Aid certification.
• Grade 12 education and recognized administrative training, or an equivalent combination of education and experience.

Key Responsibilities
• Act as the first point of contact for visitors and residents, ensuring a warm and welcoming experience for everyone who comes into the community,



managing or redirecting resident and family inquiries.
• Maintaining a daily communication log with information that is relevant to the operation of the business and the activities of the residents.
• Perform various computer and digital filing duties, including responding to emails, preparing correspondence, updating resident records and personal documents.
• Using the employee management system, supports all departments to ensure adequate staffing levels are in place on an ongoing basis.
• Support the move-in/out process, manage key controls, and assist current residents with building orientation and service information
• Act as a Fire Warden during emergencies, conduct building security checks, and respond to health or maintenance incidents following protocol
• Coordinate work orders for maintenance and housekeeping, manage office inventory, and ensure common areas remain tidy and professional
• Manage daily resident safety checks and respond to room service requests.
• Maintain strict resident confidentiality, complete detailed incident reports, and ensure all actions align with community policies and safety standards
• Designated First Aid Attendant for employees during all

working hours
. Required Knowledge, Skills & Abilities
• Must have a warm, friendly personality, with a welcoming, service-focused attitude, and be empathetic and resourceful in handling any requests.
• Must possess the qualities and attitude that respect and maintain the spirit, dignity and individuality of the residents and employees.
• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with residents, guests, volunteers and employees.
• Must be fluent in written and oral English
• Ability to organize and prioritize the daily workload in an effective and efficient manner.
• Must be physically and mentally capable of responding to any resident emergencies or first aid requirements.
• Able to work independently with minimal supervision. Full Role Profile available upon request. WAT1

📌 Receptionist (Casual) - The Waterford (Delta)
🏢 Century Group
📍 Delta