Lead customer service performance at Air Canada by coaching frontline teams, strengthening communication, and solving operational issues across passenger aviation. Model a positive, customer-focused attitude while adapting quickly to change.

As an Operations Manager, you will lead Customer Sales and Service Agents toward productivity and service objectives. The work emphasizes coaching, employee development, critical thinking, and sound judgment. You will support service improvements while communicating company directions, policies, and decisions clearly.

Key Responsibilities

Coach employees toward team metrics and service objectives

Listen to calls for accuracy, demeanor, and policy compliance

Provide recognition, feedback, and employee motivation

Resolve customer, employee,



and operational service problems

Coordinate safety, operational, and customer service standards

Requirements

Demonstrated leadership, coaching, and employee development skills

Strong customer focus and skilled communication

Critical thinking, sound judgment, and problem-solving abilities

Microsoft Office experience, including Word, Excel, and Outlook

Availability for evenings, weekends, holidays, and required travel

Apply customer service leadership, coaching expertise, and operational judgment while supporting Air Canada employees and passengers worldwide.

📌 Air Canada Customer Service Operations Manager (Winnipeg)
🏢 Air Canada
📍 Winnipeg