There is more to Pension Corporation than you might think. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.

Comprehensive extended health and dental benefits for you and your family

Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

Ongoing training, career development opportunities, and scholarship programs

Opportunities to give back to the community and support not-for-profits

Seasonal events and socials

Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus.

Assistant

Director, Digital Experience and Communication Services As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and engaging experiences.

Working closely with the Director, Member Services and Experience, you’ll lead and empower managers and professional staff across digital products, user experience, content, education, forms and correspondence. You’ll set direction, align priorities, manage budgets and resources, and turn strategy into meaningful results for members and employers.

Degree in communications, digital media, user experience,



business administration, public administration, marketing, or related discipline.

Five years of progressive experience in digital experience, communications, user experience, product management or a related service environment including:

Managing digital products, services, or portfolios throughout their lifecycle.

Supervising skilled or cross-functional teams, including assigning work, coaching, supporting development, and managing performance.

Leading cross-functional initiative, digital transformation, emerging technology adoption and service improvements.

Managing operations, budgets, resources, competing priorities, risks, vendors, and service commitments.

Developing and implementing business plans, strategies, governance, quality standards, and evidence-based performance improvements.

Building relationships and providing strategic advice to senior leaders and partners.

An equivalent combination of related education, training, and experience may be considered.

Experience overseeing website modernization and digital platform delivery.

Working with technology partners on content and communications platforms, authenticated services and integrations.

Experience with digital product roadmaps, using research and analytics to improve member or customer experiences.

Experience overseeing correspondence, forms and structured content.

Working in pensions, financial services, insurance, government or other regulated environments. #

📌 Assistant Director, Digital Experience and Communication Services (Victoria)
🏢 BC Pension
📍 Victoria