That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. This is a Staff Incident Response Engineer role on ServiceNow’s Cyber Investigation, Response & Automation Team; supporting both the commercial and regulated-market customer environment in Canada. monitoring the tools and systems that defend ServiceNow’s production and regulated environment, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality. Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment.

This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. This role may require security clearance in the future.

Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. Monitor the tools and systems that defend ServiceNow’s production and regulated environments, and correlate seemingly unrelated events

Lead response to incidents affecting our customers,



and track incidents to closure across functional teams

Respond to account-level threats and attacks against our customer environments

Support audits, compliance requirements, and regulatory investigations

Maintain secure configuration baselines for devices under direct control (security tools) and those that aren’t (workstations, servers, network devices), and analyze vulnerabilities using that data

Serve as an escalation point and participate in the on-call rotation, including after-hours and weekends that might be out of standard business hours

Assist with the deployment, integration and initial configuration of recent security solutions or enhancements to existing security solutions; including network, and systems to improve overall security posture

Automation knowledge (Python, bashscripting)and experience hardening Linux, Windows, or Mac systems

Experience working in Canadian regulated markets, such as financial services or public sector is highly desirable

Extensive experience in incident response, digital forensics, threat hunting, and threat intelligence

Solid networking foundation, including TCP/IP and core protocols

Ability to analyze event and system logs, perform host and memory forensics (including live response) on Windows, macOS, and/or Linux, and examine malware

Experience writing internal playbooks, handbooks, and incident response frameworks

Knowledge of attack vectors, threat tactics, and attacker techniques

Knowledge of cloud security concepts and experience in AWS, Azure, or GCP

Coding or scripting experience in one or more general-purpose languages

Working knowledge of Canadian regulatory requirements for financial services and public sector clients

This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry





Excellent written and verbal communication, including the ability to explain incidents to executives and customers

Willingness to work weekend and after-hours shifts for responding to priority incidents in a timely manner

GCIH, GCFA, GCIA, GMON, GSEC, CISSP, or CEH certifications, and ServiceNow platform knowledge are a plus.

#For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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📌 Assistant Shift Engineer (Toronto)
🏢 ServiceNow
📍 Toronto