Village Auto Service is looking for an experienced, organized, and customer-focused Automotive Service Advisor / Service Writer to join our team on a full-time, permanent basis.

We are seeking someone with previous hands-on experience working in an automotive repair shop who understands automotive repairs, parts, labour times, invoicing, and shop operations. The ideal candidate will be confident managing the front desk, communicating with customers and mechanics, and keeping daily shop operations running efficiently.

This is not an entry-level receptionist position. Applicants must have relevant automotive industry experience and be comfortable handling the responsibilities independently.

Responsibilities

- Greet customers, answer phone calls, respond to inquiries, and schedule appointments.
- Create accurate and detailed work orders for mechanics based on customer concerns and requested services.
- Prepare estimates, invoices, and final bills for completed repairs.
- Look up automotive parts using vehicle information, VINs, parts catalogues, and supplier systems.
- Source, price, and order parts from automotive suppliers.
- Communicate with parts suppliers regarding availability, pricing, and delivery times.
- Understand automotive labour times and know how to properly assign or estimate labour hours for repairs.
- Communicate with customers regarding repair recommendations, estimates, approvals, and vehicle updates.
- Explain repairs and services clearly and professionally to customers.
- Coordinate with mechanics to track repair progress, parts requirements, and job completion.
- Maintain accurate customer records, vehicle information, work orders, and invoices.




- Process customer payments and assist with daily administrative duties.
- Help coordinate the shop’s workflow and ensure jobs are documented and billed accurately.
- Provide excellent customer service and build strong relationships with customers.

Qualifications
- Previous experience in an automotive repair shop is required.
- Previous experience as an Automotive Service Advisor, Service Writer, or in a similar automotive service role.
- Solid knowledge of vehicles, automotive repairs, and terminology.
- Experience creating work orders, preparing estimates, and invoicing customers.
- Experience looking up, sourcing, and ordering automotive parts.
- Understanding of automotive labour times, labour-hour guides, and repair estimates.
- Strong communication and customer-service skills.
- Computer proficiency and experience with automotive shop management or invoicing software.
- Excellent organization, attention to detail, and ability to multitask.
- Dependable, professional, and able to work independently in a fast-paced environment.

To apply, please submit your resume and cover letter to Jon at [email protected]. Don't miss out on this exciting opportunity to be part of our growing team – apply now and let's hit the road to success together! Job Type: Full-time

Pay: $25.00-$40.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:
- Ancaster, ON L9G 2B7: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (preferred)

Experience:
- Service: 2 years (required)

Work Location: In person

📌 Automotive Service Advisor (Ancaster)
🏢 Village Auto Service
📍 Ancaster