FSRA seeks a Bilingual Regulatory Inquiry Officer skilled in public service communication and research.

Serve

Ontarians through phone, email, mail, and in-person inquiries.

As part of FSRA’s public affairs team, you will provide single-window inquiry and correspondence services. You will address questions and complaints involving regulations, policies, processes, programs, licensing, registration, examinations, and investigations. The work supports insurance companies, agents, adjusters, mortgage brokers, cooperatives, credit unions, pension plans, and loan and trust companies.

Principales responsabilités

Provide customer service and regulatory information to stakeholders

Research detailed public inquiries using databases and reference materials

Draft responses to incoming correspondence and public complaints





Prepare inquiry summaries, notes, surveys, and reports

Identify emerging trends and issues for senior correspondence

Exigences

Postsecondary diploma in communications or a related field

One to two years’ customer service experience in a similar workplace

Ability to research and interpret legislation, regulations, policies, and procedures

Professional writing experience for diverse audiences

Database and spreadsheet computer skills

Apply public service communication, regulatory research, conflict resolution, and analysis skills as FSRA’s bilingual inquiry officer.

📌 Bilingual Regulatory Inquiry Officer (Winnipeg)
🏢 Financial Services Regulatory Authority (FSRA)
📍 Winnipeg