At Pallet Coffee Roasters, our goal is to make specialty coffee approachable while sharing a genuine love of great coffee with our community. We are proud to cultivate a team of knowledgeable, engaged professionals who care deeply about craft, hospitality, and creating memorable experiences.

We’re looking for an experienced Cafe Manager to lead our Broadway location.

This role is ideal for someone who thrives in a fast-paced workplace, leads with confidence and care, is passionate about delivering exceptional service, and enjoys connecting with people.

Apply now, we would love to hear from you! :)

What You’ll Do:

- Oversee day-to-day cafe operations, ensuring smooth and efficient service.
- Manage inventory, place orders, and minimize waste.
- Lead by example, setting the standard for service, teamwork, and professionalism.
- Create and manage team schedules.
- Train, mentor, and motivate team members.
- Support hiring and onboarding of new team members.
- Uphold quality standards across all food, beverages, and service.
- Prepare specialty coffee and other drinks, and step in to support the kitchen when needed.
- Monitor labour costs and help meet sales and budget targets.
- Deliver outstanding customer service and foster a welcoming environment.
- Handle customer feedback and resolve issues with care.
- Maintain cafe cleanliness, organization, and basic equipment care.
- Uphold company brand standards.

What You Bring:

- A positive, motivating, and team-focused attitude.
- Proven cafe or restaurant management experience leading teams of 5-12 people
- Experience as a barista in specialty coffee, with the ability to train others on coffee quality and standards.




- Valid FoodSafe level 1 certification (required), Food Safe level 2 is an asset.
- Strong leadership and communication skills.
- A hands-on approach and attention to detail.
- Solid understanding of inventory management, ordering, and cost control.
- Robust experience building schedules and managing labour costs.
- Experience hiring and training team members.
- Ability to stay calm and lead effectively during high-volume periods and under pressure.
- Genuine commitment to hospitality and the guest experience.
- Familiarity with Square POS and digital tools (e.g., Google Workspace, Microsoft Office).

About You:

- You’re a hands-on leader who isn’t afraid to grab a mop or jump on the till when the team needs you.
- Coffee is your passion.
- You chose the service industry because it’s what you love and want to do.
- You pay attention to the little things, you always help your team, and you truly care about people.
- You find it easy to talk to anyone and you enjoy interacting with customers.
- You take pride in your work.
- You’re okay with working weekends, depending on operational needs.

What you'll get:

- Competitive wage: $22.50 + tips.
- Ongoing growth and training opportunities.
- A friendly and welcoming work environment and strong team culture.
- Discounted food,



free or discounted drinks on and off shift, and discounted retail items and coffee.
- Company events and gatherings.
- Extended health benefits.

_______ We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Pallet is an equal opportunity employer; we welcome applications from people regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and any other protected characteristic.

We value the diversity of the people we hire and serve. Diversity at Pallet means fostering a workplace in which individual differences are recognized, appreciated and respected, as well as responded to in ways that fully develop and utilize each person’s talents and strengths.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our HR Team.

Pay: $22.50 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Store discount
- Vision care

Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- If hired, when would you be available to start?

Experience:
- specialty coffee: 1 year (required)
- Management: 2 years (required)

Language:
- English (required)

Licence/Certification:
- Food Safety Certification (required)

Work Location: In person

📌 Cafe Manager (Vancouver)
🏢 Pallet Coffee Roasters
📍 Vancouver