Call Center Manager, Traciety

Location: Remote (Ontario, Canada, Eastern Time)

Compensation: $3,000 CAD / month

Type: Full-time

About Traciety

Traciety is a patient acquisition and marketing agency for medical spas, plastic surgeons, weight loss clinics and other aesthetic practices across the US and Canada. We help clinics scale to 7 and 8 figures in revenue with tested paid advertising, lead response systems, and a dedicated call center, for a portfolio of 100+ clinic partners. We work with one clinic per market, so every partner gets our full attention.

We’re growing rapid in a space with very little real competition, and our call center is a big reason clinics stay with us.

The Role

We’re hiring a Call Center Manager to run the day-to-day of our appointment setting team. Every lead our ads generate gets called by our setters, and the speed and quality of those calls decide whether a clinic’s calendar fills up. You’ll own that.

You’ll lead, train and coach the team, track the numbers, and make sure every clinic we serve gets its leads called fast, booked well and showing up. Our clients stay because they feel taken care of, and your team is the first voice their patients hear.

What You’ll Do

- Lead and coach a team of 20+ appointment setters covering clinic accounts across Eastern, Central, Mountain and Pacific time
- Monitor speed to lead, call volume, bookings, show rate, deposits collected and conversion, by setter and by clinic
- Review call recordings and give setters specific feedback on what they should have said instead, using our AI call coaching tools




- Design, test and refine call scripts, objection handling and booking fee conversations
- Onboard and train new setters, and run ongoing training and role plays
- Manage scheduling so every account has setter coverage during its own clinic hours
- Own daily and weekly performance reporting for internal and client facing use
- Handle escalations, missed calls, cancellations and quality assurance
- Work closely with our COO and account managers so clinic owners always know where their leads stand
- Build a culture of accountability, continuous improvement and service excellence

What We’re Looking For

- Experience managing a call center, contact center or appointment setting team
- A proven coach who has raised booking and conversion rates by developing people
- Strong analytical skills with call metrics, KPIs and dashboards
- Excellent written and verbal communication
- Comfort with CRMs and Clinic Booking Software (we use GoHighLevel, so experience with that is a bonus)
- Background in healthcare, aesthetics, med spa or marketing agency environments is a plus
- Bachelor’s degree or equivalent experience
- Self-directed and reliable working independently in a remote setting
- Based in Ontario and available during Eastern Time business hours

What We Offer

- $3,000 CAD per month
- Fully remote
- Direct access to leadership and real ownership of a department at a fast-growing company
- Systems already in place (daily reporting, alerts, AI call coaching), so you manage and improve rather than build from scratch

📌 Call Center Manager (Canada)
🏢 Traciety
📍 Canada