Norton Rose Fulbright Canada LLP is seeking a Meeting & Conference Centre Team Lead to join our Calgary office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals. This role requires a hands‑on leader who thrives in a fast‑paced setting, demonstrates strong operational discipline, and is committed to service excellence.

Conference Floor Operations & Client Experience

- Lead the day-to-day operation of the conference floor, ensuring meeting rooms, boardrooms, and client-facing spaces are maintained to the highest standards.
- Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements (in coordination with our AV team), hospitality services, and room turnover.
- Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts, service issues,



and last‑minute requests.
- Partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure a seamless meeting and client experience.
- Establish and maintain operating procedures and service standards that reflect a premium professional services environment.

Catering & Hospitality Leadership

- Lead, coach, schedule, and develop the catering and conference services team while fostering a culture of accountability, professionalism, and exceptional client service, including assessing operational capacity and coordinating temporary or external staffing resources during team absences, peak service periods, and special events.
- Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.
- Manage vendor relationships, monitor service quality, and oversee hospitality-related invoices and expenses, including responsibility for purchase orders, invoice reconciliation, procurement activities, budget tracking, and vendor

📌 Meeting and Conference Centre Team Lead (Calgary)
🏢 Services OR LP/SEC
📍 Calgary