Responsibilities

Prioritizing tasks and managing a schedule of meeting members to conduct introductory video appointments

Upholding our value of moving quick by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs

Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately

Navigating members’ networks to ensure access to care, and investigating available support

Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member

Providing education and resources related to program needs and following up with appropriate materials

Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams

Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items

Participating in cross functional projects and collaborating with other departments where needed

Identifying referral needs and collaborating with providers





Anticipating and addressing member’s social determinants of health needs

Any other duties as assigned

Required Skills A background in allied health, human services or healthcare

1-2+ years of direct patient care experience

Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment

Ability to remain flexible with changes and have a growth mindset

Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes

Experience achieving KPIs relevant to engagement, satisfaction and productivity

Proficiency in navigating new technologies and systems as part of working on a remote team

Preferred qualifications

Experience in family planning and maternal-child health areas/others such as pregnancy,

postpartum, options counseling, menopause, adoption, surrogacy

Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk

Schedule/Shift

M-F, 8/9am-4:30/5:30pm EST (6am-2:30pm PST)

Languages required

French

📌 Care Coordinator - 258621 (Canada)
🏢 Medix™
📍 Canada