Client Experience Coordinator

Joybody Physio & Pilates | Surrey and Delta, BC

At Joybody Physio & Pilates, we’re building something special. We’re a women focused physiotherapy and Clinical Pilates clinic that blends high quality care, movement, and community in a warm, boutique style space. Our mission is simple: help people move better, feel better, and live with more joy.

As we continue to grow, we’re looking for a Client Care Coordinator who loves connecting with people, thrives in a fast paced setting, and understands the importance of making every client feel welcome, supported, and cared for.

This is more than a front desk position. You’ll be an important part of the client experience, helping people navigate their care, supporting our practitioners, and keeping the clinic running smoothly behind the scenes.

If you’re personable, organized, proactive, and excited to be part of a growing team, we’d love to meet you!

The Role

As a Client Care Coordinator, you are often the first point of contact for our clients and an important part of what makes Joybody feel different. From answering that first phone call to helping someone book their next appointment, you help create a welcoming and seamless experience.

You’ll work closely with our physiotherapists, Clinical Pilates team, and clinic leadership to support the day to day operations of the clinic.

This role includes a blend of:

- Client care and front desk support
- Appointment scheduling and clinic coordination
- Administrative tasks and payment processing
- Supporting practitioners and maintaining clinic flow
- Contributing to a warm, organized, and welcoming environment

What You’ll Do Client Experience & Front Desk

- Welcome clients warmly and ensure they feel comfortable from the moment they arrive.
- Answer phone calls, emails, and client inquiries with professionalism and care.
- Help clients with appointment bookings, rescheduling, cancellations, and general questions.
- Support new clients through their first visit, including intake forms and clinic processes.




- Build genuine relationships with clients and help create a positive, personal experience.

Scheduling & Clinic Coordination

- Manage appointments, waitlists, and follow ups using Jane App.
- Help fill schedule openings and connect clients with appropriate appointment times.
- Communicate schedule changes and important updates to clients and practitioners.
- Support practitioners by keeping the daily clinic schedule organized and running smoothly.
- Help clients navigate appointment options, physiotherapy services, and Clinical Pilates.

Administrative Support

- Process payments, issue receipts, and assist with direct billing where applicable.
- Maintain accurate client information and ensure administrative tasks are completed consistently.
- Help keep the reception area, treatment spaces, and shared areas clean, tidy, and welcoming.
- Monitor clinic supplies and help ensure the space is stocked and ready for the day.
- Assist with other administrative tasks and projects as needed.

Teamwork & Community

- Work collaboratively with our physiotherapy and Clinical Pilates team to provide a seamless client experience.
- Contribute to a positive, supportive workplace where everyone helps one another.
- Participate in clinic events and community initiatives when needed.
- Bring forward ideas that can improve the client experience and day to day clinic operations.

Who You Are
- You have experience in customer service, administration, hospitality, healthcare, or a similar client facing role.
- You genuinely enjoy interacting with people and making them feel welcome.
- You are organized, detail oriented, and comfortable juggling multiple priorities.
- You communicate clearly and confidently in person, over the phone, and through email.




- You are proactive and take initiative rather than waiting to be asked.
- You remain calm and adaptable when things get busy.
- You are comfortable with computers and willing to learn clinic systems such as Jane App.
- You are a team player who understands that the little details make a big difference.
- You are interested in physiotherapy, Pilates, movement, or women's health. This is a bonus, not a requirement!

Previous experience in a physiotherapy clinic or wellness setting is an asset, but we are also open to someone with a strong hospitality or customer service background who is excited to learn. Why You'll Love Joybody
- A supportive team: Work alongside a welcoming, collaborative team that genuinely cares about its clients and one another.
- A beautiful clinic environment: Be part of a boutique space that combines physiotherapy, Clinical Pilates, and movement.
- Room to grow: Join a growing business with opportunities to develop your skills and take on new responsibilities over time.
- A meaningful role: Help clients feel supported throughout their healthcare journey, often during some of their most important moments.
- A community focused workplace: Be part of a clinic that values connection, education, and community involvement.

- Your ideas matter: We welcome team members who bring fresh ideas and want to help make Joybody even better.

Position Details

Job Type: Part time

Pay: CA$19.00 to CA$22.00 per hour, based on experience

Work Location: In person, Surrey or Delta, BC

Benefits:

- Casual dress
- Company events
- Flexible scheduling, based on clinic needs
- On site parking

Apply Today If you love working with people, enjoy keeping things organized, and want to be part of a team that is building something meaningful, we’d love to hear from you!

Please send your resume and a short note about yourself and why you’d love to join Joybody Physio & Pilates to:

[email protected]

We can’t wait to meet you!

Pay: $19.00-$22.00 per hour

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Client Experience Admin at Joybody - Women's Health & Pilates Clinic (Surrey)
🏢 Kiani Physio u0026 Pilates
📍 Surrey