ummarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions

- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.




- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and drafts responses for such inquiries.

Education and Experience

- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
- Must be registered nurse holding a license from Quebec (OIIQ)

Knowledge, Skills and Abilities:

- Excellent verbal and written communication skills
- Excellent language skills (comprehension, speaking, reading and writing); Fluency in English and French Canadian is required
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and qualified demeanor in challenging circumstances The program is open from 8am-8pm Mon-Fri. The shift choices below don't allow me to select this timeframe.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

📌 Clinical and Health - Med Info Spec I-Nurse (Saint-Laurent)
🏢 Mindlance
📍 Saint-Laurent