Use customer service and sales expertise at 21st Century Bearings in Mississauga, supporting customers through phone, email, and chat.
This Customer Relations
Specialist serves customers, prospects, and existing accounts for a bearings and linear motion distributor. The work includes product recommendations, quoting, upselling, complaint resolution, and follow-up. Solid communication, organization, and analytical skills support accurate customer solutions and sales reporting.
Key Responsibilities: Assist customers with inquiries, orders, and concerns Provide product information and recommendations Create quotes with the customer service team Upsell products and services to maximize sales opportunities Resolve complaints and maintain customer records Requirements: Five years of customer relations or related experience Fluent English; multilingual skills are an asset Excellent computer and Microsoft Office skills Accurate data entry and professional phone etiquette Strong analytical, mathematical, organizational, and time management skills Bring proven customer service, sales, communication, and analytical capabilities to 21st Century Bearings’ customer relations team.