Cloud and AI customer success leadership defines this AWS Canada role for Canadian independent software vendors. Technical depth and transparent communication are essential.
As a Customer Success Manager, you will own a portfolio of Canadian ISV accounts through multi-year cloud, SaaS, and AI transformations. You will connect customers with AWS expertise, programs, and teams while translating technology investments into measurable business outcomes. The work spans migration, generative AI adoption, and SaaS architecture evolution.
Key Responsibilities
Own ISV account success and define paths to value realization
Lead roadmap alignment, executive briefings, and go-live milestones
Coordinate Sales, Solutions Architecture, Support, and Partner teams
Guide workload migration,
AI adoption, and SaaS architecture decisions
Track portfolio health, risks, reporting, and mitigation plans
Requirements
Cloud technology or AWS certification
Experience architecting or migrating customer requirements to cloud
Eight-plus years managing customer success or account programs
Experience leading complex, multi-step initiatives
Ability to collaborate across teams for measurable outcomes
Lead AWS customer success for Canadian ISVs by connecting cloud strategy, AI adoption, migration, and measurable business outcomes.