About Us At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian’s, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
Imagine you want to redesign your home and have been searching for recent tiles for your kitchen, or a new rug for your living room. Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor. Second language fluency is an asset.
Manage the customer life cycle for our mid-size strategic customers Be responsible for key metrics such as Customer Health, Retention, and Expansion Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals Engage as a mentor across the wider Customer Success team Serve as a key voice of our customers to our internal teams - including Product, Sales,
and Leadership - and partner with other internal teams to drive best-in-class customer experiences Maintain impeccable records in our Customer Success software Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers You have at least 1 year of experience in a Customer Success or Account Management role You have direct experience working with Enterprise customers and managing a book of business You can manage tight deadlines (but you can control much of your own schedule) You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce Bonus asset: Fluency in French We're a remote-first company that encourages our employees to work from where they're most productive. We value families, by offering a parental leave program We offer a work-from-home stipend These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. 65,000 - $85,000 + quarterly bonus + other benefits.
Accommodations are available on request for candidates taking part in all aspects of the interview process.