Lead client delivery operations and continuous improvement at Central 1 through service management, quality standards, and performance insights. This hybrid role supports consistent outcomes.

As Director, Client Delivery Operations and Excellence, you will oversee delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Client Request Management, partner with Corporate IT, and strengthen scalable operating practices. The work supports credit unions and financial institutions across Canada.

Key Responsibilities

Oversee service delivery across four Client Delivery functions

Lead request intake, triage, escalation, reporting, and resolution quality

Coordinate readiness for onboarding, volume changes, and acquisitions

Monitor quality, timeliness, throughput,



and resource utilization

Lead continuous improvement, audits, scorecards, and operating frameworks

Requirements

Eight to ten years in delivery or service management

Background in operational delivery and quality management

Experience driving improvement in project-based environments

Knowledge of payments, financial services, and regulatory requirements

Robust analytical, stakeholder management, and communication skills

Shape Central 1’s client delivery performance through operational excellence, quality management, analytics, and continuous improvement leadership.

📌 Director Client Delivery Operations (Winnipeg)
🏢 Central 1 Credit Union
📍 Winnipeg