Lead enterprise customer success at Dialogue through strategic account management, executive relationships, and bilingual French-English communication. This hybrid leadership role is based in Montreal or Toronto.

As Director, Customer Success, Enterprise Account Management, you will serve strategic clients as a trusted advisor and advocate. Reporting to Melissa Trottier, you will lead senior account managers, develop talent, and drive sustainable growth. Your work will shape retention, expansion, and client advocacy.

Key Responsibilities

Lead and grow senior account managers

Build relationships with C-suite and executive stakeholders

Design value-based retention and expansion strategies

Represent Dialogue at industry and corporate events





Align teams around complex client needs

Requirements

5+ years managing complex solutions with cross-functional teams

Experience with C-suite relationship management and negotiation

Excellent written and spoken French and English

Strategic, critical thinking and prospect assessment abilities

Consultative account management and trusted advisor experience

Bring bilingual leadership, strategic account management, and executive relationship skills to advance enterprise customer success at Dialogue.

📌 Director Customer Success Enterprise Accounts (Winnipeg)
🏢 Portage Ventures GP
📍 Winnipeg