Lead enterprise customer success for Fours in Vancouver, using strategic account management and proactive customer engagement across a hybrid schedule.

As an Enterprise Customer Success Manager, you will own strategic accounts throughout onboarding, adoption, engagement, retention, and renewal. You will manage implementations, understand customer goals and use cases, and build relationships with multiple stakeholders. This full-cycle position supports Fours customers across B2B cloud marketplaces.

Key Responsibilities: Own enterprise accounts from kickoff through renewal

Drive customer health, adoption, engagement, and retention

Manage implementations and customer lifecycle activities

Identify expansion opportunities and flag at-risk accounts

Coordinate with Sales,



Product, Engineering, and Account Management

Requirements: Three or more years in Customer Success or Account Management

Experience managing enterprise customers and multiple stakeholders

Excellent written and verbal English communication skills

Solid organizational and project management skills

Proactive, strategic approach to customer needs and risks

Build lasting enterprise relationships at Fours through customer success, implementation leadership, and proactive account management in Vancouver.

📌 Enterprise Customer Success Manager (Vancouver)
🏢 Suger
📍 Vancouver