Production Service Technician, Winnipeg MB (in office role) Are you customer focused? Do you have a unique interest in servicing and supporting Production printing Solutions? As a Production Service Technician, you will be part of a Team that is responsible for providing 24/7 maintenance on Ricoh Continuous Forms High Speed Color , Printer , Hunkeler Post Processing finishing and Ricoh Production Cutsheet Printer with a Fiery Front end for a Customer located in Winnipeg MB.

You will perform installs, corrective and corrective and preventative maintenance procedures for these complex printer solutions. Performs a full range of servicing and repair service procedures including troubleshooting, diagnostics, repair, installation, removal and retrofits of a core set of highly complex Ricoh High Speed Color Inkjet Press , Ricoh Production Color Toner base Press with Digital Front ends at the customer site in Winnipeg, MB Demonstrates required digital competencies associated with assigned products and level assignment. Manages territory, inventory and customer relationships; Completes technical training on new equipment as assigned; Continue obtaining necessary training to remain current on all technical aspects of PPS systems Escalating unresolved problems according to predefined service procedures and as per escalation process Performing installations, deinstallations, and/or relocations at customer site.

Ensuring continuous availability in order to provide service on a 24/7 basis including on standby Maintaining parts inventory, diagnostic and physical tools. Maintains and manages own parts inventory with a high degree of accuracy.



Completes all required administrative tasks in an accurate and timely manner.

Customer Service

Maintaining excellent customer satisfaction, building strong relationships, and exceeding Customer Expectations Effectively handles the most difficult customer situations. Acts as a communication link on unresolved technical problems/issues. Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

Maintains productive, professional relationship with all customer and company personnel. Post-Secondary Education in the area of technical specialization Minimum of 3 years related experience, including a minimum of 2 years as a Technology Service Consultant II Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. (CompTIA Net+ or CompTIA A+) Requires an excellent working knowledge of electro-mechanical devices and electronics Requires "solid" knowledge of assigned equipment Excellent customer service skills including ability to follow up to ensure closure of issues Skilled ability to read and comprehend written technical information in the form of technical manuals,



parts books and relevant publications High degree of mechanical aptitude, highly focused and driven to learn Ability to work independently, as part of a team and take initiative to improve the customer experience Strong attention to detail and good visual skills for assessing image quality Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations Ability to act diplomatically in a professional corporate environment Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business. Extensive daily travel in an automobile between customer locations is usually required.

Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. Shift work, overtime, stand-by and/or on-call will be required. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc.

Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment.

There is an emphasis on fine-motor skills for work on small electronic and mechanical components. #

📌 Field Service Technician or Technician (Winnipeg)
🏢 Ricoh Americas
📍 Winnipeg